Reports directly to a Risk Control Manager or Regional Manager, and may have a dotted line reporting relationship to specific practice leaders. The Risk Control Specialist (RCS) will apply risk control and risk management techniques in the selection, management, and retention of accounts. The RCS will focus on evaluating client exposures and controls and developing plans to improve client performance. The RCS will participate in a team environment while carrying out individual service management responsibilities. A higher portion of the RCS workload will include client service and special projects tied to the area of specialization. The RCS will actively participate in industry or practice teams and contribute to content development including Organizational Safety Institute programs and PMA Websource exhibits. The RCS will assist the Risk Control Manager on internal education, development, and service review activities.
**This position can be located in the surrounding areas of Atlanta, GA, Birmingham, AL., Charlotte, NC., Chattanooga, TN., Greenville, SC.
Evaluate existing and prospective clients through the risk management assessment for all business segments and lines of insurance coverage that may include workers compensation, commercial auto, general liability, and property
Plan, coordinate and deliver consultative services based on client's actual and potential loss exposures
Assist colleagues with client service needs within the scope of specialization
Work closely with Underwriting and Claims to service accounts and actively participate in the account management process
Use analytics to support plans and recommendations, and to help show correlation of the service strategy to client improvement through the stewardship process
Deliver effective presentations to all levels of an organization on an individual basis or as part of a team
Manage a workload effectively and efficiently with limited guidance from a supervisor
Communicate progress to the team through verbal and written methods per department policies and to the Risk Control Manager during workload reviews
Meet all requirements under the department Service Review (QA) policy
Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
Five years of risk control, risk management, or safety experience within the area of specialization
Ability to understand how an organization operates through research, observation, and talking with client contacts
Ability to translate understanding into communications with clients, brokers, and colleagues
Excellent verbal, writing, and presentation skills
Strong organizational skills and ability to prioritize assignments
Experience with business analytics preferred
Competent with MS Office products
Bachelors degree or work experience as a Nurse, Physical Therapist, Occupational Therapist, Certified Athletic Trainer (ATC), or similar field is required.
Professional certifications in the area of Occupational Health and Wellness, Certified Safety Professional (CSP) or Associate in Risk Management designation preferred
Knowledge of relevant standards such as OSHA and DOT
Competent in standards, emerging issues, and current trends within the area of specialization
Willingness to travel by car within assigned region which will require occasional air and overnight travel
Must have a valid driver's license with an acceptable MVR
Must be able to navigate through client locations in a safe manner including:
Ascent and descend ladders and stairs to observe and evaluate client exposures
Walking in interior and exterior environments where hot and cold exposures may be present
Internal Number: 2001
PMA Companies provides risk management solutions and services, specializing in workers’ compensation and offering property & casualty insurance, in the United States.
Headquartered in Blue Bell, PA, PMA Companies is a member of Old Republic Companies. Old Republic International Corporation (NYSE: ORI) is one of the nation’s 50 largest publicly held insurance organizations.
PMA Companies includes: PMA Insurance Group, specializing in workers’ compensation, and providing other commercial property & casualty insurance products; and PMA Management Corp. and PMA Management Corp. of New England, providing results-driven TPA and Risk Services specializing in workers’ compensation and liability.
We maintain a large client retention rate of 90% or higher and a client satisfaction rate of 96% per an independent survey. At PMA, we still build relationships the "old-fashioned way."? Our clients know we care. They know we say what we do and do what we say. And they know that they can count on us to deliver tangible value to their business and to work passionately on their behalf.