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The General Manager will lead the overall development and growth strategies for the Pharmacy Product Portfolio within the Optum Workers’ Comp and Auto No Fault Division of Optum. Candidate will be responsible for the design, development of new, existing or pharmacy products. Reviews product performance against expectations and facilitates or influences changes to product portfolio to improve competitive position and optimize product performance. Anticipates future needs to drive existing and new product development and innovations to meet ongoing performance standards and demands of business growth. Works in collaboration with Workers’ Comp leaders and external business constituents to determine product design and strategy.
Provides leadership, accountability, and responsibility for the overall oversight and performance of the Pharmacy Product organization, including P&L, product management and growth in the Workers’ Compensation and Auto No Fault division.
Oversight for a $1B P&L portfolio.
Creates a successful Pharmacy Product Roadmap for the product to achieve goals around growth, revenue, profit and return on investment for all of the channels/categories of the product and/or key external customers
Reviews product performance against expectations and facilitates or influences changes to product portfolio to ensure optimal performance
Understands and drives product requirements (from market and clients), overall value, reporting, performance, product roadmap/evolution (enhance, expand, maintain, sunset) to drive product strategy that aligns with market dynamics and growth expectations
Demonstrates understanding of market trends and competition to ensure appropriate product position and growth
Lead and oversee product development and management including creation, development, and implementation of innovative solutions driven by trends, customer needs and ongoing operational needs within Workers’ Comp Solutions.
Understands market stakeholders to ensure value at each level – clients, consumers, providers, regulators, accreditation, Optum / UHG, others
Drives growth, and go-to-market strategy, individual client deal strategies; serves as product subject matter experience
Identifies acquisition and partnership targets that align with Workers’ Comp and Auto No Fault Pharmacy Product and growth opportunities
Facilitate the design and build of end to end operating and clinical models for products across Workers Comp portfolio.
Builds relationships with key matrix partners and executes on product delivery to ensure alignment with Optum, UHC, and other business units to achieve seamless execution and service delivery
Strong industry knowledge and experience in the Workers’ Comp an Auto No Fault industry
Demonstrates cross functional leadership and collaboration (Hub & Spoke) – collaborates with functions to execute and drive strategy and financial accountability
Demonstrates a solution-oriented approach to managing existing client relationships, the value specific to each client and seeks to understand the needs beyond the obvious. Gains deep understanding of core client business and processes
Effectively Influences and communicates. Builds relationships with multiple influencers and advocates, adjusts the approach based on behavioral styles. Encourages deep dialogue to understand the client’s needs
Crafts the Total Solution. Understands the client’s needs and designs compelling and encompassing solutions. Connects and listens to buyers, connects personally. Leverages the total company resources available
Establishes Value and ROI. Persuades buyers that they will achieve results, minimizes risk through demonstrating experience, builds trust and inspires confidence
Diagnoses Client Needs. Demonstrates deep analysis and assessment capabilities aligned with the needs of the client. Utilizes previous known solutions and analytics available to diagnose the client’s needs. Leverages larger for analytics and input
Influence and Negotiate. Communicates a clear and compelling vision. Presents a compelling case for ideas and proposals. Builds a broad base of support among key decision-makers and influencers. Uses personal influence and credibility to achieve organizational impact
Strategic Vision and Thinking: Ability to position the organization for the future, looking beyond the present situation to conceptualize key trends and identify changing market demands
Coaching and Developing Others: Guides others in performing effectively and provides others with development opportunities; provides direction without moving responsibility and allows others to determine the best approach to executing assignments
Decision Making: Makes quality decisions in a timely manner leveraging
Knowledge and experience in deployment of various reimbursement and risk-based methodologies
Undergraduate degree required
Minimum of 5 years of senior level executive relationship management experience. 5+ years of experience in driving deep, productive relationships with senior-level client executives
Demonstrated ability to work with senior leadership in identifying, accessing, developing, constructing, presenting, negotiating, closing, and managing large deals in healthcare.
Proven experience and expertise in the health system market required
Proven ability to analyze complex market opportunities and develop creative solutions to a wide variety of unique market problems
Ability to drive rapid expansion through market implementations and product scalability initiatives
Demonstrated ability to effectively message, position and present information for client impact and influence. Excellent negotiation, influencing, collaboration, and listening skills
Proven ability to operate and effectively navigate in a highly complex, matrix environment. Ability to successfully negotiate complex internal operating environments with a high level of collaboration. Role models an expertise point of view
Demonstrated track record of active collaboration, engagement, oversight and strategy development of key growth opportunities
Excellent presentation skills with the expertise and sophistication needed to credibly represent Optum in the context of the company's values and quality commitments.
Experience interacting at the C-Suite level to cultivate relationships and partnerships.
Strong leadership and vision
Strong strategic, analytical and problem solving skills.
Travel as required
Registered Pharmacist, RPh
Strong Workers’ Compensation Experience
Advanced degree (e.g., MBA, MHA)
Telecommuting is allowed.
Internal Number: 787339
UnitedHealth Group is working to create the health care system of tomorrow.
Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.
Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.
Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.
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