The Regional Manager, Risk Management Office is responsible and accountable for providing leadership in all aspects of the planning, coordination, and evaluation of Risk Management programs directly provided and/or purchased on behalf of Northern Health.
- A Bachelor’s degree in health administration or a health related discipline, with seven (7) to nine (9) years related experience including responsibility for the development, implementation and evaluation of complex service delivery systems; - Risk management experience and previous managerial experience is preferred.
Knowledge, Skills and Abilities: - Familiarity with the principles of risk management. - Knowledge and understanding of the categories for risk reporting. - Experience working with HCPP, insurance adjusters and organization lawyers; understanding of their differing roles and ability to interact with each appropriately. - Knowledge and understanding of relevant legislation including the Criminal Code of Canada, Freedom of Information and Protection of Privacy Act, Health Care Consent and Care Facility Admission Act, Infants Act, Evidence Act, and other legislation pertaining to risk management in health care. - Demonstrated ability to exercise judgment and sensitivity working with complex, confidential and sensitive issues. - Demonstrated knowledge of health care system issues and functions, and understanding of different organizational structures. - Demonstrated analytical, problem solving and conflict resolution skills. - Ability to lead, participate and facilitate inter-disciplinary groups in a collaborative environment with multiple interests. - Ability to educate and provide consultation to healthcare professionals. - Ability to develop, coordinate and deliver educational programs and presentations. - Ability to work effectively with others, including working effectively in a multicultural environment, independently, as part of a team and understanding the frameworks of other disciplines. - Demonstrated ability to communicate effectively both verbally and in writing, adhering to requirements of legislation and with sensitivity to the need to balance both organizational requirements and a focus on patient/client/resident needs. - Demonstrated ability to organize and prioritize workload in a complex environment. - Computer literate including Word, Excel and PowerPoint, intranet and internet use, PSLS and other web based reporting software. - Ability to introduce new technologies. - Advanced writing skills. - Physical ability to carry out the duties of the position.