This position is responsible for the overall management and resolution of claims for the FortisBC group of companies (including FortisBC Inc., FortisBC Energy Inc. FortisBC Holdings Inc., FAES and FortisBC Midstream).
Responsible for assessing scope, causes, complexity and loss amount as well as determining legal obligation to indemnify a claim with considerations of potential loss minimization measures that benefit all concerned.
Manage claims portfolio for FortisBC Inc. and FortisBC Holdings companies including both Property and Liability losses. May also include claims management for Directors & Officers Liability, Employment Liability, Cyber and Privacy Liability, Crime, Fiduciary Liability, Non-owned Aviation and Operators Extra Expense (Aitken Creek Gas Storage) claims.
Work within requirements of insurance policies in place and/or obligations presented within legal settings provided to resolve the claim.
Negotiate settlement of claims with insurers.
Negotiate settlement and collection of system damage claims in excess of $5,000 for FEI including the requirement to file legal claims and represent Fortis in court.
Negotiate settlement of system damage claims for FortisBC Inc involving external legal representation and adjusters.
Oversight of Fortis Inc. Third Party Adjustment (TPA) agreement (ClaimsPro). Responsible for maintaining relationship with TPA. Fortis Inc. TPA covers adjustment of all claims on behalf of Fortis Inc.; including FortisBC.
Settlement negotiations with claimants and approval of payments for all losses under Self Insured Retention (SIR).
Oversight of FortisAB (FAB) claims in an advisory role. Oversight is required at FAB to provide expertise in management of claims and insurance policy review for coverage assessment.
Develop and manage working relationships with internal and external stakeholders including Operations Management team, Legal, Fortis Inc. Risk Management Group, external lawyers, adjusters, brokerage firms, claimants and contractors.
May perform other insurance assignments as required.
Education and Experience
Degree in Business Administration, General Insurance and Risk Management, or a related discipline, plus seven (7) years related experience or an equivalent combination of education, training and experience.
Certification in risk management or Licensing in broker/agent/adjuster would be an asset.
CRM (Canadian Risk Management) or CIP (Chartered Insurance Professional) designation would be an asset.
Thorough knowledge of contract language, claim process and legal requirements of contracts across a variety of contract types
Strong negotiation skills
Demonstrated knowledge of law and insurance
Knowledge of the Utility Industry
Knowledge of best practices in financial analysis, planning and modeling
Knowledge of regulatory legislation, processes, principles and constructs
Knowledge and understanding of budget processes and procedures
Excellent presentation, oral and written communication skills
Intermediate level computer skills in Microsoft Office Suite including expertise in MS Excel
Strong working knowledge of SAP applications and related financial options, together with working knowledge of Business warehouse applications and reports
As a Canadian company, we understand the unique needs of British Columbians. We deliver 21 per cent of the total energy consumed in BC, which is the most energy delivered by any utility in the province. From natural gas and electricity to piped propane and thermal energy solutions, we deliver the energy customers rely on every day.
We’re proud to live and work in BC, developing innovative energy solutions for the province and giving back to our communities.