GENERAL SUMMARY: Directs and manages the strategic planning, implementation, development and review of agency-wide integration of the Workers Compensation, return-to-work, and employee assistance programs, which includes the development of policies, procedures and work plans designed to minimize the impact of absenteeism and reduce the financial impact to the operational budget.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Directs the agency Workers Compensation (WC) Program, which includes responsibility for overseeing the reserving practices, adherence to special handling instructions, and third-party vendor management by the WC Third Party Administrator (TPA). Manages the daily and monthly financial process including approval of all expenditures made by the TPA. Resolves all discrepancies in accordance with Financial and Procurement policies and procedures.
Develops and implements audit procedures to insure TPAs adherence to statutory performance measures. Identifies statutory noncompliance, develops and implements performance improvement plans to promote observance of mandatory performance goals.
Conducts periodic WC claim reviews between TPA, Risk Management and DART Management using agreed upon protocols. Evaluates performance of all parties and identifies areas for improvement. Develops goals and objectives to enhance future reviews.
Develops and implements policies and procedures in support of the agency-wide Alternative Duty Program. Ensures the program is in compliance with applicable statutes, policies and rules.
Directs and oversees the agency-wide Alternative Duty return-to-work program. Responsible for developing and implementing policies that maximize coordination and utilization of human capital to support the attainment of all departmental strategic goals.
Directs and oversees the agency-wide Employee Assistance Program (EAP). Works closely with the program administrator to maximize employee engagement, promote wellness, and the full coordination of benefits.
Performs a variety of complex analyses of internal costs; reviews and evaluates incurred costs, prepares budget estimates, schedules, and financial and statistical information. Provides concise on-point reports to support management decision-making
Creates reports and implements agency-wide programs and audits to highlight Workers Compensation program compliance and identify areas for improvement. Develops and implements training initiatives for employees, management and external vendors to enhance program compliance and reduce the impact of lost time on the operating budget.
Creates and presents agency-wide, one-on-one and departmental training programs that focus on compliance and reducing unscheduled absences.
Provides testimony and support to Human Resources and Legal for employment issues involving the agencys Workers Compensation and Alternative Duty programs.
Performs supervisory duties including, but not limited to, hiring, counseling, evaluation, staff development and similar functions in support of programs.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.
Bachelors degree in Business Administration, Claims Management, Human Resources or other related field.
Six (6) years related experience working with applicable laws, policies and statues governing Workers Compensation programs to include three (3) years of supervisory/management experience.
Valid Texas Class A, B, or C drivers license, No Driving While Intoxicated (DWI) conviction within the last sixty (60) consecutive months, not more than one (1) DWI on driving record, and not more than three (3) convictions of moving violations within the last thirty-six (36) months in order to operate DART non-revenue vehicles or drive in the course & scope of job.
Must have a Workers Compensation adjusters license.
Have strong working knowledge and ability to utilize various applications such as but not limited to Microsoft Project applications (i.e... PowerPoint, Word, Spreadsheet, Access)
Must have strong communication skills, with the ability to present to multiple levels of management and staff.
Ability to make good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment). Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time. Sought out by others for advice and solutions.
Ability to pick up on technical things quickly. Can learn new skills and knowledge. Is good at learning new industry, company, product, or technical knowledge. Does well in technical courses and seminars.
Ability to be able to write clearly and succinctly in a variety of communication settings and styles. Can get messages across that have the desired effect.
Ability to quickly find common ground and solve problems for the good of all. Can represent his/her own interests and yet be fair to other groups. Can solve problems with peers with a minimum of noise. Is seen as a team player and is cooperative. Easily gains trust and support of peers. Encourages collaboration. Can be candid with peers.
Ability to use rigorous logic and methods to solve difficult problems with effective solutions. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers.
Ability to be dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
REPORTING RELATIONSHIP: Reports to Sr Mgr Integrated Disab Prog *
WORKING CONDITIONS: Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.
DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V
Internal Number: 10008B
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