Under general supervision of the Executive Director, the Property/Liability Claims and Risk Manager supervises and coordinates the activities of the Property/Liability Claims Department, including the development of claim management policies and procedures. The Property/Liability Claims and Risk Manager coordinates and develops programs and services designed to prevent or mitigate loss related to property and liability exposures and provides highly complex assistance to the Executive Director, Board of Directors and Members. The position requires excellent communication skills, proactive thinking, and the ability to investigate, analyze and evaluate highly complex claims.
Examples of Duties (not intended to provide a complete list of all duties)
Supervise the processing of claims for the Property/Liability Department, including receiving and reviewing new claims; ensuring entry of claims into the claims information system; maintaining claim files and records; and making appropriate and timely claim payments.
Work with a variety of people to analyze and research claims, including Members, legal counsel, medical evaluators and investigators; and provide and collect information necessary to effectively defend and resolve claims.
Educate claimants on the claims process; understand laws and regulations related to liability claims.
Participate in field investigations; take scene photographs; take statements.
Work closely with excess insurance carriers on reporting and monitoring of claims.
Represent NBSIA Members at settlement hearings, mediation, arbitration or other dispute resolution processes.
Supervise employee(s) of the Property/Liability Department, including oversight of responsibilities, performance management, growth and development, hiring, and discipline.
Build and maintain relationships with the Board of Directors, Members, and outside parties with whom NBSIA does business.
Assist with NBSIA communications specific to the Property/Liability program.
Identify claim and exposure trends and recommend appropriate action to the Executive Director (i.e., Member Alert, policy language, coverage options, and member training).
Use professional judgment to assess the risk of proposed member events or programs and offer recommendations to assist with managing or eliminating that exposure.
Collaborate with NBSIA and member staff to develop and offer programs designed to protect member staff, students and the public from harm or loss.
Develop suggested or required risk management practices for Members, and provide training, resulting in a reduction of claim frequency and severity.
Employ pre-loss legal services to prevent or mitigate the impact of potential losses.
Work with insurance carriers to coordinate inspections or investigations.
Review contracts and Certificate of Insurance requests.
Supervise and manage designated liability risk management programs.
Participate in risk pool industry committees, peer groups, Boards of Directors, and bring back knowledge gained to benefit NBSIA Members.
The Ideal Candidate
NBSIA is seeking a candidate who exhibits a professional demeanor, enthusiasm, integrity, leadership, and a strong understanding of the fundamentals of liability and risk management. The ideal candidate will be forward thinking, a creative problem solver, proactive, and able to manage challenging situations. Must have the ability to build strong relationships with our Members and third parties. Must be able to guide and work closely with NBSIA team members, while supporting the needs and objectives of the organization as well as our member districts.
A qualified candidate will have deep knowledge of: the fundamental principles of risk management and property/liability insurance coverage, the Tort Claim Act, legal statues and civil procedures related to civil liability; property and liability claims adjusting, evaluation of the value of claims, and necessary experience to manage claims from the first report to settlement or closure; contract review, including insurance and indemnification language; appropriate reserving practices and techniques; creative pre-loss legal problem solving; professional oral and written communication skills; public speaking techniques; computer skills sufficient to maintain the risk management information system; and prior supervisory experience.
A qualified candidate will have the ability to: organize and prioritize workload; conduct complex investigations; connect effectively with, and relate to, all business associates, while simultaneously building credibility and rapport; organize, develop, and prepare claims for assignment to counsel, trial and pre-trial conferences; learn, interpret and apply specific rules, laws and policies necessary to apply them with good judgement in the administration of public entity claims; demonstrate assertiveness and quick response times in solving problems while exhibiting judgement and a systematic approach in decision making; articulate, develop and present well thought- out reports, analyses and communications; communicate eloquently through oral presentations and written reports; analyze situations and adopt effective course of action independently or from verbal and written direction; and represent NBSIA to districts, brokers, carriers and others in a manner consistent with the policies, practices and procedures of the organization.
Education and Experience:
At least 10 years of progressively responsible administrative experience in public sector property and liability claims/litigation management or a related field.
A minimum of five years of supervisory experience.
Bachelor’s degree in Business, Public Administration, Insurance, or related field from an accredited college or university.
CSRM or ARM designation is preferred.
At NBSIA, we do work with a purpose. Our vision is safe and healthy schools, and everything we do supports that through prevention, education and compassion. At the foundation of NBSIA, is a set of organizational values and workplace principles that define the standards by which we work every day. Our values and principles ensure that we stay true to our Members, providing the best possible products and service, ever working toward our shared vision and mission.
If you share this passion, and you believe you meet the qualifications of this position and are interested in applying, please submit your resume and cover letter via email to: HR@nbsia.org.
We will be accepting applications through December 1, 2019.
NBSIA is an equal opportunity employer.
Additional Salary Information: Compensation & Benefits
The annual salary range for the Property/Liability Claims and Risk Manager is between $102,625 and $144,574, based on a ten-step salary schedule. The position is exempt.
NBSIA provides a generous benefits plan which includes (however is not limited to):
CalPERS health plan (HMO and PPO options) with a generous contribution towards employee and dependent coverage,
fully paid dental and vision for the employee and dependents,
group long-term disability,
an optional 457 Plan,
paid sick leave, vacation, and paid holidays, and a business casual environment
About North Bay Schools Insurance Authority
NBSIA is proud to celebrate 40 years of serving schools!
North Bay Schools Insurance Authority was formed in 1979, in response to a crisis in the insurance market, and the desire of public educational agencies for high-quality service and a stable, cost-effective way to fund their risk. NBSIA is committed to protecting school staff, students and resources, and stabilizing the cost of insurance to allow more dollars to reach the classroom. Membership and programs have increased over the years, but our foundational principle of protecting precious school resources remains the same.
Today, NBSIA has evolved from necessity to innovation. We continue to provide stable coverage – including liability, property, workers’ compensation, cyber, and dental/vision. In addition, we cover a wide variety of risk management programs and services designed around the unique needs of public schools. These include:
Post-offer physical testing, Shoes for Crews (slip-resistant footwear), Supervisor’s Academy,STOP!t (app for anonymous incident reporting),Safe School Ambassadors,Target Solutions (online training), and Firestorm (grant for site security assessment/training).
NBSIA has a team of o...ver 30 people committed to managing claims, delivering trainings, and supporting the various needs of our Members. Each day, we lean into our Vision of Safe and Healthy Schools. If you share this passion, we hope you will consider applying for this position.