About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
The Director of Fraud Risk Management, E&A is a permanent role that requires strong business acumen and deep knowledge and experience in the Fraud Risk field. The role reports directly to the Group Head of Fraud Risk Management and is part of the Group Fraud Leadership Team. The successful candidate is required to:
Have a strong understanding of operating in a second line capacity within a Fraud risk management organisation,
Respond flexibly and collaboratively to evolving business, regulatory and threat requirements.
Work closely with the CFCC organization and other stakeholders to manage Fraud Risk
Provide oversight and challenge of Fraud risk management and control effectiveness as a risk partner to Businesses as defined in the Financial Crime Risk Type and Enterprise Risk Management Frameworks.
Provide input on Group/Region/Country Business operating model of Fraud Risk management design of relevant FCC and business processes.
Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the Region and Country for necessary FCC controls.
This position will ensure that the management of Fraud risk is operating effectively and efficiently within the Region. The role will also:
Provide assurance that Fraud risk is appropriately managed within the regional countries.
Provide SME support to the Country CFCC team who is accountable for Fraud risk in the country.
Work closely with the Group Fraud Risk COE to deliver high-quality SME advice to the Country CFCC team to enable effective oversight and governance in the Country.
Work closely with the Head of Fraud Operations, and the Business CROs, COOs, CISO, CIOs and Operational Risk Officers, as well as other key stakeholders to drive fraud risk management requirements, make decisions based on current and possible future policies, practices, and trends, and keep track of and provide advice to relevant stakeholders on the interpretation and application of regulatory expectations, laws, best practices and policies related to FCC.
set priorities for Fraud risk strategy and investment based on acceptable risk tolerance and considering the evolving threat and regulatory landscape, policies and standards, and technology infrastructure.
Provide regular Fraud Risk reporting and management information to aid decision making and support.
Analyze comprehensive impact of financial crime related regulatory matters on the relevant business area and its operations.
Ensure that key changes (to laws, rules, regulations) are communicated and cascaded (in region/country), in coordination with group communications.
The major functional activities that this role will lead and manage are:
Overseeing and challenging 1st line Fraud risk proposals and risk-taking activities;
Intervening in 1st line activities if they are not in line with existing or adjusted Risk Appetite;
Promoting a healthy Fraud risk culture and good conduct within the business lines.
Develop, keep up to date and recommend for approval by the relevant Risk Committee, appropriate policies/processes/DOIs to address financial crime risks, aligning with relevant regulatory requirements.
Providing governance and oversight over the implementation of FCC-related policies and procedures in the Region and Country to ensure compliance with such policies and procedures.
Provide advice to relevant stakeholders on compliance with Group standards relating to Fraud.
People and Talent
Lead through example and build the appropriate culture and values.
Set appropriate tone and expectations from team and work in collaboration with risk and control partners.
Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
Employ, engage and retain high quality people, with succession planning for critical roles.
Responsibility to review team structure/capacity plans.
Define an organization structure aligned and scaled to the risk control needs of the business lines.
Set and monitor job descriptions and objectives for direct reports, and provide rewards in line with their performance against those responsibilities and objectives.
Provide leadership, management and coaching to direct reports to ensure they are highly engaged and performing to their potential
Uphold and reinforce the independence of the second line Fraud Risk function.
Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
Provide input at business, function, country and individual level as appropriate, on compliance matters which should have a bearing on remuneration pools or individual bonuses
Develop communications strategies and plans that deliver timely and relevant messages to the right stakeholders through appropriate activities and channels
Deliver the defined aspects of the Fraud Risk role to support the Group's Fraud risk management approach and objectives.
Ensure that the Fraud risk role is managed in accordance with the defined Fraud Risk Framework and associated Policy and Standards; and that issues are identified, escalated, and addressed as appropriate.
Manage the Fraud Risk team professionally and efficiently, closely tracking deliverables and commitments.
Maintain oversight of risk mitigating action plans
Understand technical aspects of systems relevant to Fraud risk management (surveillance, case management, event escalation and risk reporting).
Provide advice on the application of risk management frameworks (e.g. ORF, GRA).
Apply Group and FCC policies and processes (fraud surveillance, risk assessment) to manage risks.
Make (and/or implement) recommendations to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations.
Inform senior management and relevant regulators of serious regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased.
Anticipate horizon risks in financial crime that may have a significant impact on the Group and develop effective strategies to mitigate such horizon risks.
Advise relevant stakeholders on outcomes of risks identification and assessment methodologies.
Provide intelligence (to internal forums) on specific clients, client-types and emerging risk typologies.
Provide intelligence inputs to support calibration of bank's Risk Methodologies (including aggregate client risk, product risk and country risk assessments).
Oversee the review and analysis of the client base to identify and manage high risk clients, or specific country reviews.
Establish strong ties into the relevant business lines governance, risk and control committees to ensure adequate monitoring, tracking and governance of Fraud risk.
Drive integration of Fraud Risk Framework and associated Policy and Standards into business lines and utilise for the ongoing governance process established within the Bank.
Attend relevant leadership meetings.
Provide oversight of FCC region and country in fraud risk.
Ensure tracking and remediation of surveillance and investigations related regulatory findings.
In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management and relevant regulators are informed and that actions are taken quickly to remediate and/or activities are ceased.
Prepare and cascade lessons learned from audit findings, FCC assurance activities and specific investigations.
Provide leadership to the Group Fraud Risk Management network as part of the Group senior GFR Leadership team.
Track significant issues arising from FCC metrics, FCC Assurance activities, Audit reviews and regulatory inspections, providing validation of issue closure where necessary.
Propose control improvements, enhancements and simplifications where appropriate.
Be accountable for identification and escalation of potential risks and issues to senior management through appropriate governance channels and the Quality Assurance framework.
Collate, analyse and interpret data in reports to senior management and relevant governance/risk committees in the business.
Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and thus drive remediation action within the FCC function
Maintain oversight of fraud risk governance in region and country.
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Fraud risk team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Business Information Security Officers
Business Operational Risk Officers
Business Financial Crime Officers
Business Compliance Officers
Anti-Bribery and Corruption Officers
Head of Shared Investigation Services
Establish strong relationships with identified stakeholders across the business lines and understand their strategic goals, to ensure Fraud risk alignment.
Articulate the value of Fraud risk controls and their bottom line impact, regulatory and reputational cost to client-facing business lines.
Prepare, present and challenge in a 2nd line capacity at relevant risk committees, steering groups and cross-business opportunities.
Perform Delegation of Authority (DoA) responsibilities for Fraud Risk as defined for the business lines.
Measure efficient and effective management of Fraud risk for the business lines.
Validate the accuracy of KRI's and KCI's and other risk ratings, as well as process designs, to meet policy requirements.
Ensure that Process Owners are escalating risk, control, and process deficiencies appropriately in accordance with the relevant risk frameworks.
Build trusted working relationships with other functional heads, risk and compliance counterparts, and business unit stakeholders.
Utilise appropriate risk management tool(s) to manage, track and monitor Fraud risks across the business lines.
Maintain enough and appropriate evidence of work performed for review by Group Internal Audit and others.
Monitor, assess and advise business lines on acceptable risk tolerances based on policy and control environment and the evolving regulatory and threat landscape.
Our Ideal Candidate
Experience in a Fraud risk management, senior governance and policy, Fraud investigation, or audit role, preferably in the Fraud risk field.
Bachelor's Degree in Engineering, Criminology, Finance & Accounting, Law, Business Management, or other related discipline.
Graduate degree (Master's) and/or professional certifications have an advantage (e.g., CISA, CFE, CPA).
Thorough understanding of Banking business processes & products, risks, threats and internal controls.
Experience working in or with the financial services industry with keen understanding of business and operational environments.
Strong leadership, negotiation and collaboration skills, and ability to work effectively in a complex multicultural and multi-time zone organization.
Strong analytical and program management skills.
Experience in leading a geographically dispersed organization.
Ability to collect and analyse data, establish facts, and make recommendations in written and oral form.
Ability to liaise with all parts of the Bank, including risk and business stakeholders.
Excellent oral, written and communication skills.
Apply now to join the Bank for those with big career ambitions.
Internal Number: 6518565
About Standard Chartered Bank
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