As a Risk Manager, you will be responsible for overseeing the company’s risk management and loss prevention/mitigation programs with all RPM personnel. Specific areas of focus will include claims management, timely and accurate incident reporting, timely and accurate investigation of accidents, coordination between insurance companies, clients and RPM personnel, and ongoing review of pertinent legal updates across the country, maintaining programs that are compliant and effective in minimizing losses and protecting people and property. The Risk Manager will employ a variety of techniques including risk mitigation, risk transfer, auditing, training, reporting and safety program administration to achieve loss reduction/mitigation. The Risk Manager position is located in the Austin, TX or Atlanta, GA Corporate Office and is a full-time, permanent, exempt position in the Risk Management Department.
Essential Duties
Serve as a liaison for RPM Risk Management programs and partner with all RPM provider partners to ensure efficient handling of any/all claims. Build, maintain and manage relationships with claims adjusters, insurers, outside legal counsel and other claims related parties.
Escalate Renter’s Insurance, Legal, Property, and General Liability claims, discrimination demands, or settlement offers to Client/Asset Manager and Regional.
Understand the facts surrounding all renter’s insurance, general liability, discrimination, and property events that might warrant an insurance company to be notified of a potential claim.
Identify and follow through on all opportunities for subrogation.
Coordinate the administrative aspects associated with all litigation.
Keep the company apprised of legal and compliance related updates.
Identify potential fraud claims and those where the validity is questioned.
Ensure all incidents are responded to quickly (within 24 hours or Monday if over the weekend) and that the facts of each event are collected and documented.
Ensure all incidents and related items such as photos, statements, videos and other relevant documents, are collected and stored. Stay involved in “severe” or “high priority” incidents.
Escalate high-priority or emergency concerns to appropriate RPM executives and/or principals.
Utilize, manage, and maintain RMIS system.
Partner with TPA and/or claims adjusters to facilitate the claims process through to closure.
Ensure appropriate parties are connected with the right RPM personnel or clients to move the claim process forward.
Responsible for administrating company safety programs, and innovating policies, programs and processes to improve safety performance and culture
Identifies risks, develops and implements mitigation strategies and safety programs to control losses arising from fire, water, liability, life safety and worker exposures
Analyze, trend and report loss run and incident reporting data to uncover loss trends in incidents and develop mitigation strategies to reduce or prevent future similar losses
Responsible for ensuring regulatory compliance including staying abreast of regulatory changes and implementing programs to ensure and track compliance
Develop, implement, and train Emergency Operations Procedures and Severe Weather protocols including monitoring severe weather patterns and alerting stakeholders of catastrophic weather conditions.
Do a great job of managing internal and external communications related to loss prevention or incidents.
Effectively collaborate with other departments.
Ensure risk management programs are compliant with regulatory requirements.
Represents RPM in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public
Required to possess reliable means of transportation to be used in the course of daily activities
Performs other duties as necessary
About RPM Living LLC
We’re RPM – and we do real estate management services differently. Because we collaborate with investors to understand the unique goals of each property, we tailor each hands-on rental management service to exceed all wants and needs. We attract the top talent in the industry, and it’s the proactive people dedicated to our properties who make sure the RPM experience is always exceptional.
We utilize the industry’s most sophisticated property management systems and we leverage that technology to ensure you have visibility to the property’s performance. RPM is designated as an Accredited Management Organization® with the Institute of Real Estate Management (IREM®). We’re proud to be one of the elite property services management firms who have earned this recognition of excellence.
We believe that your property benefits from close collaboration and frequent site visits. For that reason, we keep our Regional Managers’ portfolio load smaller than the industry standard and expect our staff to be on the property frequently. Many of our Regional Managers and Regional Vice Presidents hold advanced certifications such as Certified Property Manager® and Certified Apartment Portfolio Sup...ervisor. We are committed to professionalism and continuing education. This commitment attracts the top individuals in our industry to RPM and produces better results for our clients.
