Performs skilled administrative support work providing administrative assistance to the Insurance Division, receiving and processing incoming calls and visitors, preparing and maintaining computerized files and records, and related work as apparent or assigned. Provides and exhibits outstanding customer service, teamwork, and organizational commitment. Work is performed under the supervision of the Deputy Director of Insurance Programs in coordination with other Insurance Division officials.
Position Responsibilities Include:
Support the administration of the Firefighters’ Cancer Benefit Program, including Q&A from members and vendors; contact updates; requests for Evidence of Coverage (year-round)
Assist with administration of Safety Grant Programs (May – December)
Assist with administration of Safety Discount Program as needed (August – October)
Track collections for ACCG Property & Casualty Programs and follow up as needed (year-round)
Prepare Stewardship Reports for members of ACCG Property & Casualty Programs
Assist Payroll Auditor with workers’ compensation audits as needed
Enters information into Association computer system and database and types a variety of documents including correspondence, forms, reports, spreadsheets, and presentations, where a knowledge of format and presentation is necessary; verifies statistical and other records for accuracy and completeness; enters and retrieves sensitive and restricted information; answers routine correspondence independently.
Collects information from a variety of sources and compiles data, and assists in the coordination, preparation and filing of monthly, periodic, or special reports.
Operates a variety of standard office equipment and, when needed, coordinates with Administrative Services Manager to request maintenance and repairs for office equipment.
Receives and maintains Association related correspondence, contracts, agreements, memorandums of understanding and agreements, letters of interest, renewals or amendments; indexes, files and maintains documents through the document management system.
Performs related tasks and assists with projects as required.
Knowledge, Skills and Abilities
Thorough knowledge of the organization and functions of the department and of general administrative policies and practices;
Thorough knowledge of standard office practices, procedures, equipment and office support techniques;
Thorough knowledge of business English, spelling and arithmetic;
Skill in the use of standard office software applications, specifically Microsoft Office products, including Outlook, Word and Excel;
Ability to communicate ideas effectively in both oral and written formats;
Ability to keep office records and to prepare accurate reports from file sources; ability to perform and organize work independently;
Ability to prepare effective correspondence on routine matters and to perform office management details without referral to supervisor;
Ability to operate standard office and computer equipment including ability to operate specialized software;
Ability to establish and maintain effective working relationships with associates, clients, vendors and the general public.
Education and Experience Requirements
High school diploma or GED,
3 – 6 months experience in an administrative support environment,
Or equivalent combination of education and experience.
ACCG is a nonprofit instrumentality of Georgia’s county governments. Formed in 1914 with 19 charter county members, today ACCG serves as the consensus building, training, and legislative organization for all 159 county governments in the state.
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